21 févr. 2006, 15:56
Bonjour voici une personne qui a achete sa croisiere sur internet .Pour ma part j achete mes croisieres avec un agent de voyages car le prix est toujour plus bas que sur le web et j ai le service. Car la politique de la RCI est tout le monde a le meme prix annonce et je crois que Princess fait de meme .
posting on here, but I've been reading these boards for a while. This past Thursday, I booked the April 15th sailing on the Sapphire Princess, round-trip out of Los Angeles for my husband, my son, my sister-in-law and myself. We booked through an online travel agency. Everything was fine until this Saturday, when my son checked the website for the travel agency, and discovered that the price for the inside room I had booked for him and his aunt had gone down considerably.
I called up the travel agency's 800 number, to request the difference between what I paid and the current price. They told me that the person I originally booked with was out of the office, and I would need to wait until Monday to do anything. I then spoke with customer service for the travel agent, who told me that they aren't going to be able to give me the difference unless I cancel the cruise (for a $749 cancellation fee) and rebook with the new prices. They said it has to do with a Flash Promotion -- either my booking was a Flash Promotion, or the new prices are part of a Flash Promotion, I'm not entirely sure which.
I ended my call with them, and I called Princess. The woman with Princess told me that it would be no problem to get the difference without having to cancel and rebook. Additionally, she said to make sure that the travel agent doesn't "bulldoze" me into not getting the difference in price. She said all I had to do was call the online travel agency, have them call Princess and ask for the refund.
So, I did just that. I called the travel agency back, and they put me through to customer service again. While on hold, I did a three-way conference call with Princess directly, so I could get them all talking at the same time. Unfortunately, it came down to that I needed the exact person I booked through at the travel agency to call Princess. Princess wasn’t authorized to speak with me, and the travel agency’s policy is that they refuse to allow any other employee but the one you dealt with originally to assist you. I decided to just let this wait until Monday morning at 9:00am, when they said he would be in the office.
Fast forward to this morning, Monday, a few minutes after 9:00am. I was told that he wasn’t in the office, but he would be in by noon. Fine, I’ll call back at noon.
Fast forward a bit more to noon. I call back, and I’m told he’s out sick. They’re not sure when he’ll be back. They give me to the manager of the place, who immediately comes on the phone saying something along the lines of “So, I hear that you’ve been calling and harassing my people.”. I said “Excuse me, no, I’m actually calling about something else. I would like to find out if I can just upgrade the inside room to a balcony, and downgrade the mini-suite for myself and my husband to another adjoining balcony room.”. I figured it would be easier to just pay the same price if they could at least change the rooms for me.
Unfortunately, the manager refused to help me. He apparently was so angry with me, he said he didn’t want to deal with me anymore, and that I should just talk to Princess. I told him that they refused to talk to me. He said that he was going to call as soon as we were done talking and authorize them to speak with me.
I called Princess, and they had no idea what I was talking about. So, I called the travel agency back, I was once again connected to the manager, and he told me he would deal with it. I again called Princess, and they said that there was a note in the file that they were specifically NOT to speak with me. Angry, I called him back again, and did another three-way conference call with the manager and Princess.
The Princess person said that she needed confirmation from him that they could speak with me. All he would say is “You’re allowed to explain Flash Promotions to her.”. He refused to authorize them to speak to me, like he promised he would. He then said that I need to stop calling, that there’s nothing I can do, and they’re fed up with me.
So, this is where I am. At this point, I just want to change the rooms to the two adjoining balconies. I don’t know where this $749 cancellation fee came from, they never told me. What can I do to rectify this situation? Any advice?
I’ve used this company twice in the past with no problems, but now I’m seriously regretting it. Next time we book a cruise, I’m definitely going back to my local travel agent.SALUT ET BONNE CROISIERE

FANTASY DE CARNIVAL 4 JOURS FEV.91
REGAL PRINCESS 7 JOURS JANV 92
MONARCH OF THE SEAS 7 JOURS DEC.92
CROWN PRINCESS MARS 93- 14 JOURS
SOVEREIGN OF THE SEAS 7 JOURS SEPT.93
MAJESTY OF THE SEAS 7 JOURS FEV 94
FASCINATION DE CARNIVAL 7 JOURS DEC 94
ROYAL PRINCESS -14 JOURS JANV 96
GRANDEUR OF THE SEAS 7 JOURS JAN 97
ENCHANTMENT OF THE SEAS 7 JOURS JANV 98
ELATION DE CARNIVAL 7 JOURS MAI 98
LEGEND OF THE SEAS 14 JOURS JANV.99
FLAMENCO 7 JOURS MARS 99
SPLENDOUR OF THE SEAS 10 NUITS DEC.99
MILLENNIUM 7 JOURS JANV 01
EXPLORER OF THE SEAS 7 JOURS MARS 01
OCEAN PRINCESS 7 JOURS JANV 02
ENCHANTMENT OF THE SEAS 14 JOURS JANV 03
SERENADE OF THE SEAS 7 NUITS DEC.03
RADIANCE OF THE SEAS 14 NUITS JAN 04
BRILLIANCE OF THE SEAS 10 JOURS JAN 05
SAPPHIRE PRINCESS 19JOURS MARS 05
BRILLIANCE OF THE SEAS 12 JOURS SEPT 05
VOYAGER OF THE SEAS 7 JOURS JANV.06
SEAS PRINCESS 14 JOURS MARS 06
FREEDOM OF THE SEAS 1 JOUR MAI 2006 CROWN & ANCHOR
RADIANCE OF THE SEAS 8 JOURS 9 DEC.2006
GOLDEN PRINCESS 23 JOURS 20 MARS 2007
LEGEND OF THE SEAS 13 JOURS LE 4 SEPT 2007
CROWN PRINCESS 14 JOURS LE 12 JANVIER 2008
NAVIGATOR OF THE SEAS 14 JOURS LE 12 AVRIL 2008 TRANS ANTLANTIQUE
VISION OF THE SEAS 7 JOURS 14 SEPTEMBRE 2008 RIVIERA MEXICAINE
SERENADE OF THE SEAS 7 JOURS 10 JANVIER 2009 CARAIBES SUD
SUMMIT 7 JOURS 17 JANVIER 2009 CARAIBES SUD
DIAMOND PRINCESS LE 15 AVRIL 2009 16 JOURS BKK A BEJING
LEGEND OF THE SEAS 17 SEPTEMBRE 2009 12 JOURS MED. DE L EST
FREEDOM OF THE SEAS 7 JOURS CARAIBES DE L EST 22 NOV.2009
MILLENNIUM LE 11 JANVIER 2010 11 JOURS
MILLENNIUM LE 22 JANVIER 2010 10 JOURS
STAR PRINCESS LE 16 MARS 2010 18 JOURS DE RIO A FORT LAUDERDAL
CORAL PRINCESS 6 OCTOBRE 2010 20 JOURS PANAMA CANAL FLL A ACAPULCO ALLER ET RETOUR
RUBY PRINCESS 14 NOVEMBRE 2010 CARAIBES EST 7 JOURS
SUMMIT LE 7 JANVIER 2011 7 JOURS CARAIBES DU SUD
SUMMIT LE 15 JANVIER 2011 7 JOURS CARAIBES DU SUD
RHAPSODY OF THE SEAS LE 14 AVRIL 2011 17 JOURS DE SYDNEY A HAWAII
RHAPSODY OF THE SEAS LE 30 AVRIL 2011 13 JOURS DE HAWAII A VANCOUVER
FREEDOM CARNIVAL LE 5 NOVEMBRE 2011 8 JOURS CARAIBES DE L EST
RUBY PRINCESS LE 13 NOVEMBRE 2011 7 JOURS CARIBBEAN DE L EST
CELEBRITY ECLIPSE LE 28 JANVIER 2012 7 JOURS CARAIBES
GRAND PRINCESS LE 4 FEVRIER 2012 14 JOURS CARIBES
CONSTELLATION DE CELEBRITY 24 AOUT 2012 12 JOURS SCANDINAVIE ET RUSSIE
BREEZES DE CARNIVAL LE 2 DECEMBRE 2012 6 JOURS CARAIBES DE L OUEST
ECLIPSE DE CELEBRITY LE 12 JANVIER 2013 14 JOURS CARAIBES
EMERALD PRINCESS LE 29 NOVEMBRE 2013 10 JOURS CARAÏBES DE L EST
CELEBRITY SILHOUETTE LE 19 JANVIER 2014 7 JOURS CARAIBES
ROYAL PRINCESS LE 26 JANVIER 2014 7 JOURS CARAIBES
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ROYAL PRINCESS LE 30 MARS 2014 7 JOURS CARAIBES DE L EST
CELEBRITY EQUINOX LE 20 SEPTEMBRE 2014 12 JOURS MÉDITERRANÉE
CELEBRITY REFLECTION LE 29 NOVEMBRE 2014 CARAiBES DE L EST 7JOUR
REGAL PRINCESS LE 7 DECEMBRE 2014 7 JOURS CARAIBES DE L EST
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